Privacy Policy

 

The K17 web store and its subdivisions are operated by Carlberg Clothing AB / org.nr 559003-8765 /. The terms and conditions below regulate the use of the K17 web store localised on web address www.k17.se. The terms and conditions below also regulate the sales carried out on the K17 web store localised on web address www.k17.se.

PRIVACY
The personal information you forward to K17 will only be used in order to fulfil the undertakings K17 have and to assure you the best service. K17 will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from K17, please send an email to info@k17.se.

SECURITY
For security and the safety of your personal information K17 uses STRIPE PAYMENT WINDOWS / SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

COOKIES
Cookies are used by the K17 web store in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. The K17 web store will not operate properly when cookies are disabled in your web browser.

DISCLAIMER
K17's ambition is for the website to always be up and running, however K17 cannot guarantee this. When we have received your order, you will receive an automatic e-mail confirming that you placed an order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order or any obvious inconsistency in pricing. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.
Due to the color settings of your computer, the colours of the products shown in the pictures in the K17 store can differ from their actual colours. K17 cannot be held responsible for any such discrepancy.

PRICES
All prices in the K17 web store are stated in SEK. The price of each product is stated excluding shipping costs but including Swedish VAT.

PAYMENT
K17 accepts payment by VISA / Mastercard / American Express and some local cards where available. The full payment is charged when the package is dispatched. Credit card payment is made with Stripe. All transactions are encrypted and 100% secure. We also accept and promote PayPal for the security they provide for both parts in a transaction. K17 reserves the right to hold all orders for two business days to ensure a safe payment transaction.

Klarna Payments for our Swedish costumers is something we hope for in the future. 

SHIPPING CHARGES
We occasionally offer free deliveries on all orders, which will be clearly stated on our website. Please note that campaigns for free deliveries will be activated on your order on the payment page.

TAX FREE (NON EU COSTUMERS)
All our prices include 20% VAT (Swedish tax). Customers outside of the European Union, can shop tax free and will not be charged for any tax. This is to assist customers to any pending import duties that might accompany the shipment.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country
Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.

DELIVERY
All international orders are shipped via FedEx International Economy, whereas national orders are shipped via the Swedish Post Nord.
Estimated delivery times are 2-5 days within Sweden and Europe, and 4-10 days for the rest of the world.
Orders are shipped weekdays Monday - Friday, orders placed during the weekend will be processed the following weekday.

CURRENCIES
K17 store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR or SEK into any other currency.

UNCOLLECTED PACKAGES
K17 will not pay shipping costs for uncollected packages.

EXCHANGES, RETURNS AND REFUNDS
If you wish to return or exchange a product, please contact us at info@k17.se as soon as possible to reserve another product/size.

During 14 days from the delivery of your package you may request to exchange or return your order. You must return the purchased products to the K17 web store in perfect condition. The products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. K17 will not compensate for returned packages lost in the return shipping. Any shipping charges that may incur when returning the products are on your/customer responsibility. The cost of the merchandise along with original shipping cost and any additional costs at the moment of purchase will be refunded if all demands are met. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after K17 receives the returned products. The refund will be made through the payment method you used for the order in question. Please note, that additional duties, taxes or any additional charge you may have will not be refunded by K17. In the case of an exchange, K17 store will not add additional charges for shipping of the new items. Please note, Refunds or Exchanges are not valid with magazines, books and used socks etc, etc.

In case of returns, please fill in the returns form and send the item to the following adress to ensure correct delivery:

"Returns / Exchanges"
Carlberg Clothing AB / K17
Kocksgatan 17
11624 Stockholm
Sweden

CONTACT INFORMATION TO CUSTOMER SERVICE
If you have any questions please contact the customer service at info@k17.se
The office is staffed Monday to Friday 10.00-17.00 CET.

ORDER CONFIRMATIONS
Order Confirmations are sent out automatically as an order is placed, and is regarded as a confirmation that an order has been placed. K17 reserves against changes in stock levels and prices as a result of technical difficulties. As the order is processed and shipped a shipping confirmation is sent out confirming the purchase.

FEEDBACK AND COMPLAINTS POLICY
We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email info@k17.se stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution